Terms of Service

1.1 SitReady MarketplaceSitReady operates an online technology marketplace intended to connect adult Parents or legal guardians with independent Sitters.SitReady provides technology and related services that may facilitate: • Sitter discovery; • Sitter profiles and availability; • Booking requests and acceptance; • Instant, Scheduled, Recurring, and Extended Bookings; • in-platform communications; • payment processing and payouts; • identity verification and Background Check status; • Reviews and ratings; • Support; • safety-related reporting; and • administrative enforcement of SitReady Policies. 1.2 SitReady Is Not a Childcare ProviderSitReady does not itself provide, perform, supervise, or directly control Childcare Services. Sitters are independent childcare providers. A Sitter's provision of Childcare Services is performed independently from SitReady, and a Parent independently selects and engages a Sitter through the Platform.Nothing in these Terms is intended, solely because a person uses the Platform, to create an employment relationship, agency relationship, partnership, joint venture, or representative relationship between SitReady and a Sitter.1.3 Platform FunctionalityThe Platform may include websites, mobile applications, booking systems, messaging functionality, payment features, screening-related functionality, Support channels, account-management tools, and related services.SitReady may modify, suspend, restrict, or discontinue particular Platform features from time to time, subject to Applicable Law.1.4 Marketplace and Jurisdictional RequirementsSitReady's role, operations, matching or discovery functionality, safety controls, fee structure, and other activities may be subject to different legal requirements depending on the jurisdiction in which the Platform is used.Users remain responsible for complying with Applicable Law governing their own conduct, Booking, and Childcare Services.

2.1 Adult UsersAccounts are intended for adults.A Parent Account Holder must have legal authority to arrange Childcare Services for each Child included in a Booking.Sitter eligibility is subject to SitReady's onboarding requirements, identity verification, Background Check requirements, and any minimum-age, licensing, registration, or other requirements imposed by Applicable Law.2.2 Accurate InformationYou agree to provide information that is accurate, current, complete, and not misleading.This includes, as applicable: • identity information; • contact information; • profile information; • Booking information; • Child Information; • emergency information; • payment information; • screening information; and • any information reasonably required for safety, compliance, or Platform operations. You must promptly update information that becomes inaccurate or outdated.2.3 Account SecurityYou are responsible for maintaining the confidentiality of your Account credentials and for activity occurring through your Account, except to the extent caused by circumstances outside your reasonable control. You must promptly notify SitReady if you believe your Account has been compromised or accessed without authorization.2.4 Prohibited Account ConductYou may not:1.impersonate another person; 2.create a deceptive or fraudulent Account; 3.provide false identity information; 4.permit unauthorized persons to use your Account; 5.create another Account to evade a Suspension or Termination; 6.manipulate Account, Booking, payment, screening, or Platform records; or 7.otherwise use an Account in violation of these Terms or Applicable Law. SitReady may request identity, contact, payment, eligibility, or safety information when reasonably necessary to operate, maintain, or protect the Platform.

3.1 Formation of a BookingA Booking is formed when a Parent submits or confirms a childcare request and an eligible Sitter accepts through the Platform, subject to the checkout terms and other requirements displayed for that transaction. A Booking does not exist merely because a Parent communicates with a Sitter or views a Sitter's profile.3.2 Types of BookingsSitReady may support the following Booking types:(a) Instant BookingA Booking intended for immediate or near-immediate Childcare Services and subject to any special acceptance, payment, Cancellation, and Refund rules displayed by the Platform.(b) Scheduled BookingA Booking arranged for a future date and time that is not classified as an Instant Booking.(c) Recurring BookingA series of repeated childcare occurrences arranged according to an agreed schedule.Each occurrence may be treated separately for purposes of Cancellation, payment, Refunds, incidents, records, and Disputes unless the Platform expressly provides otherwise.(d) Extended BookingA longer-duration Booking that may be subject to duration, overnight-care, transportation, or other limitations established by SitReady.3.3 Booking ModificationsParents and Sitters should make extensions, recurring arrangements, material time changes, and other Booking modifications through the Platform whenever the applicable functionality is available.Using the Platform for material Booking changes helps maintain accurate payment, safety, and Support records.3.4 Independent Agreement Between Parent and SitterThe Parent and Sitter are responsible for communicating and agreeing upon the specific Childcare Services to be performed, subject to SitReady's Policies and Applicable Law.SitReady does not guarantee that a particular Sitter will accept a Booking or that a Parent will be satisfied with a Sitter's services.

4.1 Permitted CommunicationsUsers may use SitReady's messaging features for legitimate matters relating to: • Bookings; • Child Information and care instructions; • arrival and departure information; • scheduling; • service-related communications; and • other legitimate matters connected with Platform use. 4.2 Prohibited CommunicationsUsers may not use Platform communications to: • harass or threaten another person; • collect personal information without authorization; • facilitate fraud or abuse; • transmit malicious material; • intentionally circumvent SitReady safeguards; or • intentionally move transactions off-platform for the purpose of avoiding SitReady Fees or protections. 4.3 Platform RecordsSitReady may retain Booking records, messages, timestamps, Support records, Cancellation records, and other Platform records as described in the Privacy Policy and as reasonably necessary for: • safety; • fraud prevention; • legal compliance; • enforcement of Policies; and • operation and protection of the Platform.

-PARTY PAYMENT SERVICES5.1 Payment ProcessingPayments and Sitter payouts are intended to be facilitated through Stripe, Stripe Connect, or another authorized payment provider. Parents authorize applicable: • Booking Amounts; • disclosed Service Fees; • applicable taxes; • approved adjustments; and • other authorized charges disclosed through the Platform. Sitters authorize applicable Platform Fees and permitted adjustments to be deducted from amounts otherwise payable to them. 5.2 Payment AccountsSitter payment onboarding may require the creation of or connection to a Stripe Connect Account or another payment-provider account.Use of such an account may be subject to separate terms imposed by the applicable payment provider.5.3 Payment Provider TermsUsers acknowledge that payment processing may be subject to the terms, requirements, verification procedures, and policies of the applicable Third-Party Service.SitReady may exchange information with a payment provider when reasonably necessary to facilitate payments, payouts, identity verification, tax-related processes, fraud prevention, or other authorized financial services.5.4 Payment Disputes and ChargebacksChargebacks, payment disputes, reversals, and related financial events may be handled through the applicable payment provider and according to its procedures and Applicable Law.A User may not knowingly manipulate or initiate fraudulent payment disputes, Chargebacks, Refund requests, or payment reversals.

6.1 Sitter ScreeningSitReady may require a Sitter to complete identity verification and Background Checks before becoming eligible to accept certain Bookings.SitReady may also require re-screening, additional verification, or additional review when reasonably necessary. .2 Screening StatusA Background Check Badge or Verified status reflects only completion of the particular verification or screening process represented by that status.It does not constitute: • a guarantee of identity; • a guarantee of qualifications; • a professional certification; • an endorsement; • a guarantee of trustworthiness; • a guarantee of future conduct; or • a guarantee of safety. 6.3 No Guarantee of Future ConductA completed Background Check represents information or screening results available through the applicable screening process at the relevant time.Circumstances may change after a screening process is completed. SitReady does not represent that a screening result predicts or guarantees a Sitter's future conduct.6.4 EmergenciesUsers must report serious safety concerns and Emergencies in accordance with the Safety & Trust Policy.SitReady Support is not an emergency-response service.If a person or Child is in immediate danger, Users should contact 911 or the appropriate local emergency authority immediately.

Each User agrees to:1.comply with Applicable Law; 2.comply with these Terms and all incorporated SitReady Policies; 3.provide truthful and accurate information; 4.maintain accurate Booking information; 5.provide reasonably necessary Child Information and emergency information; .use payment methods lawfully; 7.protect Account credentials; 8.communicate respectfully; 9.report serious safety concerns appropriately; 10.cooperate with reasonable safety, fraud, screening, or compliance inquiries; and 11.use the Platform only for lawful and authorized purposes.

Users may not engage in conduct that:8.1 Safety and Personal Misconduct • involves abuse, neglect, exploitation, threats, violence, or conduct that endangers a Child or User; • involves harassment or unlawful discrimination; • creates an unsafe environment; • involves knowingly false or materially misleading information; or • involves unlawful activity. 8.2 Fraud and ManipulationUsers may not: • commit fraud; • manipulate Reviews; • manipulate Background Check indicators; • manipulate Refunds or Cancellations; • submit fraudulent Chargebacks; • manipulate Platform records; • misrepresent identity or qualifications; or • use deceptive practices to obtain Platform benefits. 8.3 Technology and Security MisuseUsers may not: • interfere with Platform security; • introduce malicious code; • scrape or collect User data without authorization; • reverse engineer restricted systems; • circumvent technological safeguards; • abuse automated access; or • interfere with Platform operations. 8.4 Fee CircumventionUsers may not intentionally move a transaction or childcare arrangement outside SitReady for the purpose of avoiding applicable Platform Fees, safeguards, records, or other Platform requirements where such conduct is prohibited by SitReady Policies.

9.1 User OwnershipUsers retain ownership of User Content they submit, subject to the rights granted to SitReady under these Terms.9.2 License to SitReadyBy submitting User Content through the Platform, you grant SitReady the rights reasonably necessary to: • host; • store; • display; • reproduce as necessary for Platform operation; • process; • moderate; • protect; • review; and • otherwise use that Content for legitimate Platform purposes. 9.3 Reviews Must Be Genuine Reviews and ratings must reflect genuine experiences.Users may not submit Reviews containing: • knowingly false statements; • retaliatory content; • threats; • discriminatory unlawful material; • fraudulent information; or • other unlawful Content. SitReady may moderate or remove Content that violates these Terms or applicable Policies, subject to Applicable Law.

10.1 InvestigationsSitReady may investigate credible concerns involving: • safety; • fraud; • payment activity; • Background Checks; • reliability; • abuse; • Policy violations; • unlawful conduct; or • other risks to Users or the Platform. 10.2 Enforcement MeasuresDepending on the circumstances, severity, available information, and Applicable Law, SitReady may: • issue a warning; • request additional information; • require additional verification; • restrict Platform features; • pause Bookings where permitted; • pause payouts where permitted; • reduce Account or profile visibility; • impose a Suspension; or • Terminate Account access. 10.3 Protective RestrictionsSitReady may impose temporary protective restrictions while an investigation is pending.A temporary restriction does not necessarily constitute a final determination that a User violated these Terms.Where appropriate, SitReady may provide an appeal or review process. 10.4 Immediate ActionWhere SitReady reasonably believes immediate action is necessary to protect a Child, User, the Platform, or comply with legal obligations, SitReady may take protective measures without first providing advance notice, to the extent permitted by Applicable Law.

11.1 Independent SittersChildcare Services are performed by independent Sitters selected by Parents.SitReady does not itself provide Childcare Services and does not guarantee: • Sitter availability; • service quality; • suitability; • punctuality; • qualifications beyond the specific verification status represented; • outcomes; • compatibility between Parent and Sitter; or • the absence of risk. 11.2 Parent Responsibility Parents are responsible for evaluating whether a particular Sitter is appropriate for their Child and Booking needs.Parents should consider information made available through the Platform, including profile information, qualifications, Reviews, availability, screening status, and other relevant information.11.3 Sitter ResponsibilitySitters remain responsible for the Childcare Services they independently agree to provide, subject to their contractual obligations, Applicable Law, and the applicable SitReady Policies.

-PARTY SERVICESThe Platform may use Third-Party Services, including payment processors, screening providers, identity-verification services, communications providers, hosting services, analytics services, mapping services, app stores, and governmental or public-record sources.Third-Party Services may be governed by separate terms and privacy practices.SitReady does not control every aspect of Third-Party Services and may not be responsible for matters exclusively controlled by those providers, subject to Applicable Law.

SitReady's collection, use, disclosure, retention, and protection of personal information is governed by the SitReady Privacy Policy.Users must provide Child Information only when reasonably necessary for legitimate childcare, safety, Booking, emergency, or Platform purposes and must not misuse or improperly disclose another person's personal information.Additional requirements concerning Child Information and privacy are addressed in the Privacy Policy and applicable Policies.

The Platform and its underlying technology, software, design, branding, trademarks, logos, interfaces, and other materials may be protected by Intellectual Property Rights.Except as expressly permitted by SitReady or Applicable Law, Users may not: • copy or reproduce protected Platform materials; • misuse SitReady trademarks or branding; • reverse engineer restricted systems; • interfere with Platform technology; • create unauthorized derivative works; or • use SitReady Intellectual Property for unauthorized commercial purposes. Nothing in these Terms transfers ownership of SitReady's Intellectual Property Rights to a User.

SitReady may update these Terms and incorporated Policies when reasonably necessary to reflect: • changes to the Platform; • changes to applicable services; • legal or regulatory requirements; • security or safety requirements; • operational changes; or • other legitimate business purposes. Where Applicable Law requires notice or affirmative acceptance, SitReady will provide such notice or obtain such acceptance in the manner required.Continued use of the Platform following an effective update constitutes acceptance only to the extent permitted by Applicable Law.

These Terms incorporate and should be read together with the applicable SitReady Policies and agreements, including:1.Privacy Policy; 2.Parent User Agreement; 3.Sitter User Agreement; 4.Independent Contractor Agreement; 5.Payment, Fees, Refunds, Cancellations & No-Show Policy; 6.Background Check & Screening Policy; 7.Safety, Trust & Incident Reporting Policy; 8.Childcare Services Disclaimer; 9.Community Guidelines; .Acceptable Use Policy; and 11.transaction-specific disclosures presented through the Platform. These documents collectively establish the SitReady legal framework applicable to Users and Platform activity.

If two SitReady Policies contain inconsistent provisions, the applicable order of precedence should be determined by these Terms and the applicable transaction-specific disclosures.Where a transaction-specific disclosure expressly governs a particular Booking or charge, that disclosure will apply to the specific matter addressed by it to the extent permitted by Applicable Law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND PLATFORM FEATURES ARE PROVIDED SUBJECT TO THE TERMS AND CONDITIONS SET FORTH IN THESE TERMS AND THE APPLICABLE POLICIES.SITREADY DOES NOT REPRESENT OR WARRANT THAT: • THE PLATFORM WILL ALWAYS BE AVAILABLE; • EVERY SITTER WILL BE AVAILABLE OR ACCEPT A BOOKING; • A SITTER WILL MEET A PARTICULAR USER'S EXPECTATIONS; • CHILDCARE SERVICES WILL BE ERROR-FREE OR RISK-FREE; • A BACKGROUND CHECK WILL IDENTIFY EVERY RELEVANT EVENT OR RISK; • A VERIFIED OR SCREENED STATUS GUARANTEES FUTURE CONDUCT; OR • THE PLATFORM WILL PREVENT EVERY SAFETY, FRAUD, PAYMENT, OR OTHER INCIDENT. Nothing in these Terms is intended to exclude or limit any right, remedy, warranty, or obligation that cannot lawfully be excluded or limited.

Any limitation of liability, exclusion of consequential or indirect damages, damages cap, warranty disclaimer, indemnification obligation, or similar risk-allocation provision applicable to SitReady shall apply only to the extent permitted by Applicable Law.The final liability structure, including any damages cap and jurisdiction-specific limitations, must be aligned with the applicable law governing the User and transaction.

To the extent permitted by Applicable Law, a User may be responsible for claims, losses, damages, liabilities, costs, and reasonable expenses arising from the User's: • violation of these Terms; • violation of Applicable Law; • misuse of the Platform; • infringement of another person's rights; or • conduct relating to Childcare Services that the User independently arranged or performed. The scope and enforceability of any indemnification obligation shall be governed by Applicable Law.

Users should first contact SitReady Support regarding a Dispute when the matter concerns Platform operations, payments, Bookings, Reviews, Account restrictions, or other matters that SitReady may be able to resolve administratively.Nothing in this section prevents a User from exercising rights that cannot lawfully be waived.Any arbitration requirement, class-action waiver, governing-law provision, venue requirement, mandatory pre-suit procedure, or other formal dispute-resolution mechanism should be stated in a jurisdictionally appropriate form and applied only to the extent permitted by Applicable Law.

The governing law applicable to these Terms shall be determined in accordance with the final jurisdiction-specific terms adopted for the Platform and Applicable Law.Nothing in these Terms is intended to deprive a consumer of mandatory protections that cannot lawfully be waived.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by Applicable Law, and the remaining provisions shall remain in effect to the extent permitted by law.

A failure by SitReady to enforce a provision of these Terms on one occasion does not constitute a waiver of its right to enforce the same or another provision in the future.

Users may not transfer or assign their rights or obligations under these Terms where such transfer is prohibited by Applicable Law or SitReady Policy.SitReady may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, corporate reorganization, or similar transaction, subject to Applicable Law.

These Terms, together with the applicable incorporated Policies, Booking terms, and transaction-specific disclosures, constitute the agreement governing a User's use of the Platform with respect to the matters addressed therein.If a written agreement specifically entered into between SitReady and a User expressly governs a particular matter, that agreement will control to the extent of any direct conflict, subject to Applicable Law.

Users may contact SitReady through the Support channels made available through the Platform for matters including: • Account issues; • Booking questions; • payment questions; • Refund requests; • safety reports; • Policy concerns; • accessibility requests; and • appeals or reviews where available. Support is not an emergency-response service. For immediate danger or an emergency, contact 911 or the appropriate local emergency authority.

By creating an Account, accessing the Platform, requesting or accepting a Booking, or otherwise using SitReady, you acknowledge that you have had an opportunity to review these Terms and agree to comply with them and the applicable incorporated Policies.If you do not agree to these Terms, you must not use the Platform.