Parent User Agreement & Responsibilities

SitReady is an online technology marketplace designed to connect adult Parents or legal guardians with independent Sitters.SitReady facilitates Sitter discovery, profiles, availability, Booking requests and acceptance, messaging, payments, screening status, reviews, support, and administrative enforcement.SitReady does not itself provide childcare services and does not employ Sitters.A Parent Account Holder must be an adult who is legally authorized to arrange childcare for each Child included in a Booking.The Parent is responsible for: • Creating accurate Bookings; • Selecting an appropriate Sitter; • Providing necessary Child and care information; • Maintaining valid payment information; • Complying with this Agreement; and • Complying with applicable SitReady policies and Applicable Law.

Parents must provide truthful, accurate, and current information when creating and maintaining an Account.Parents must not: • Create an Account using another person's identity; • Provide materially false or misleading information; • Allow unauthorized persons to use the Parent's Account; • Circumvent Account restrictions or suspensions; or • Use the Platform for unlawful or prohibited purposes. Parents are responsible for maintaining the confidentiality and security of their Account credentials and should promptly notify SitReady of any suspected unauthorized access.

Before a Booking begins, the Parent must provide information reasonably necessary for the Sitter to provide safe and appropriate care.The Parent must keep Child Information reasonably current and must not intentionally omit a condition or instruction that could materially affect: • The Child's safety; • The Sitter's ability to provide the agreed care; or • The proper performance of the Booking. Depending on the Platform's available fields, relevant Child Information may include: • Child's first name or nickname; • Age or date-of-birth information; • Allergies; • Dietary restrictions; • Medical needs; • Medication information where permitted; • Disabilities or accommodations relevant to the Booking; • Feeding instructions; • Sleep routines; • Behavioral considerations; • Toileting needs; • Emergency contacts; • Authorized pickup persons; • Activity restrictions; • Transportation requirements; • Photography restrictions; • Outing restrictions; • Swimming or water-access restrictions; and • Other material care instructions. Parents should provide sufficient information for the Sitter to understand the Child's ordinary routines, relevant needs, restrictions, and safety considerations.Parents remain responsible for determining whether the information they provide is accurate and sufficient for the particular Booking.

Parents must provide accurate emergency-contact information where the Platform requests it.During a Booking, the Parent must remain reasonably reachable unless another responsible adult has been clearly designated to act on the Parent's behalf.Parents should provide the Sitter with appropriate instructions concerning: • How to contact the Parent; • How to contact designated emergency contacts; • What to do if the Parent cannot immediately be reached; and • Any Booking-specific emergency procedures. If an emergency presents an immediate danger to a Child or another person, the appropriate emergency authority should be contacted first.SitReady Support is not a substitute for: • 911; • Poison control; • Child protective services; • Law enforcement; • Emergency medical services; or • Medical professionals.

Parents are responsible for providing a reasonably safe environment for childcare and for disclosing known hazards that may materially affect the Booking. Parents should reasonably secure dangerous items and inform the Sitter about conditions that the Sitter would reasonably need to know in order to supervise the Child safely.Parents must disclose, where relevant: • Pets and known aggressive or safety-related animal behavior; • Pools and other water features; • Firearms or other weapons; • Dangerous tools; • Hazardous substances; • Security conditions; • Other known household hazards; and • Conditions that may materially affect safe childcare. Parents must provide necessary access instructions without requiring the Sitter to violate Applicable Law or reasonable safety requirements.Where required by Applicable Law or SitReady policy, Parents must disclose the presence of indoor or outdoor surveillance devices.Parents must not place or maintain recording devices in locations where a person has a reasonable expectation of privacy.

Parents are responsible for entering accurate Booking information.This includes, as applicable: • Start time; • End time; • Childcare location; • Number of Children; • Ages of Children; • Requested duties; • Material Child-care needs; and • Other information necessary to accurately describe the requested services. A Parent may not materially expand the requested duties after a Sitter has accepted a Booking without the Sitter's agreement and any required Platform modification.Parents should request Booking extensions through SitReady whenever the applicable Platform feature is available.A Parent who expects to return later than the confirmed Booking end time should promptly communicate with the Sitter and request an extension through the Platform.Additional charges and Fees may apply to approved extensions in accordance with SitReady's applicable payment and cancellation policies.Where the Platform supports Recurring Bookings, Parents should manage individual occurrences according to the functionality provided by SitReady.

Parents are responsible for deciding whether a particular Sitter is appropriate for their Child and family.SitReady may provide information and tools to assist Parents in making that decision, including: • Sitter profiles; • Experience; • Qualifications; • Certifications; • Reviews; • Ratings; • Availability; • Rates; and • Screening status. Parents should review available information and ask appropriate questions before confirming a Booking.Parents remain responsible for making the final decision to select and book a Sitter.

SitReady may require Sitters to complete identity verification and background screening before becoming eligible for certain Bookings. A Background Check Badge, verification indicator, or screening status is only one factor that a Parent may consider when evaluating a Sitter.A screening status does not guarantee: • Future conduct; • Competence; • Suitability; • Punctuality; • Service quality; or • Safety. Parents remain responsible for determining whether a Sitter is appropriate for their family.

Parents must clearly disclose material care requirements before a Booking begins.Parents should not assume that a Sitter will perform higher-risk activities merely because the Sitter has accepted a general childcare Booking.These activities may include: • Transportation of a Child; • Medication administration; • Swimming or water supervision; • Overnight care; • Special medical-related tasks; • Activities involving unusual physical risk; or • Other materially different or higher-risk duties. Such activities should be permitted, appropriately disclosed, and authorized where required.A Parent may not require a Sitter to perform an unlawful or unsafe activity.

During a Booking, Parents must: • Treat Sitters respectfully; • Communicate material care instructions clearly; • Avoid requesting unlawful or dangerous activities; • Avoid requesting materially different services without the Sitter's agreement; • Remain reasonably reachable; • Respond promptly to serious care or safety questions; • Avoid intentionally interfering with the Sitter's ability to begin the Booking; and • Comply with applicable SitReady policies. Parents must not leave additional undisclosed Children in the Sitter's care without the Sitter's agreement and any required Booking adjustment.Parents must not require the Sitter to transport a Child, administer medication, supervise water activities, or perform other higher-risk duties unless the activity is appropriately disclosed, authorized, and permitted.

Parents are expected to return, or arrange an authorized transfer of care, by the confirmed Booking end time.If a Parent expects to be late, the Parent should:1.Notify the Sitter promptly; 2.Request an extension through SitReady when available; and 3.Obtain the Sitter's agreement to the extension. A Sitter is not required to remain beyond the confirmed Booking end time without agreeing to an extension.The Parent may be responsible for additional childcare charges and applicable Fees resulting from an approved extension.If a Parent cannot be reached and fails to return as expected, the Sitter should prioritize the Child's immediate safety, attempt to contact the Parent and listed emergency contacts, and follow applicable SitReady safety procedures.

Parents must maintain a valid payment method and are responsible for authorized amounts associated with their Bookings.These amounts may include: • Booking Amounts; • Service Fees; • Applicable taxes; • Extension charges; • Late charges where applicable; • Cancellation charges; and • Other authorized amounts. Payment processing may be performed through Stripe, Stripe Connect, or another authorized payment provider.If a payment fails, is declined, expires, is reversed, or otherwise cannot be processed, SitReady may take actions permitted under its Payment and Fees policies, including requesting another payment method, restricting new Bookings, cancelling an unpaid Booking where appropriate, or restricting the Account until an outstanding balance is resolved.Parents may not use knowingly false fraud claims, improper chargebacks, stop-payment requests, or other methods to avoid valid charges.

-SHOWSParents should cancel Bookings through the SitReady website or mobile application whenever the applicable cancellation function is available.Parents should cancel as soon as they know that they cannot complete a Booking.Cancellation consequences, refund eligibility, and applicable Sitter compensation are governed by SitReady's Payment, Fees, Refunds, Cancellations & No-Show Policy.A Parent may be treated as a No-Show where the Sitter arrives ready to provide the agreed care but the Parent: • Is unavailable; • Is unreachable; • Denies necessary access; • Has arranged other care without properly cancelling; or • Otherwise prevents the Booking from beginning for reasons not attributable to the Sitter.

Parents may submit reviews and ratings concerning their actual experiences with Sitters.Reviews must be truthful and based on genuine experiences. Parents must not submit: • Fabricated reviews; • Retaliatory reviews; • Knowingly false statements; • Threatening content; • Discriminatory unlawful content; • Private or confidential information belonging to another person; or • Content intended to manipulate another User's Account standing. Parents should not include sensitive Child Information in public-facing reviews.This includes, where applicable: • A Child's full name; • Medical information; • Home access codes; • Financial information; or • Other sensitive personal information.

Parents should promptly report serious safety concerns or significant policy violations through the appropriate SitReady reporting channel.Reports may include concerns involving: • Suspected abuse or neglect; • Threats; • Violence; • Impairment; • Theft; • Fraud; • Serious misconduct; • Unsafe conduct; or • Other significant safety or policy violations. Immediate danger should be directed first to the appropriate emergency authorities.SitReady may review complaints and safety reports in accordance with its applicable Safety, Trust, and Incident Reporting policies.

Parents must not engage in conduct that violates Applicable Law or SitReady policies.Prohibited conduct includes: • Providing false Child Information; • Providing false emergency information; • Providing false payment information; • Providing false identity information; • Providing false cancellation information; • Providing false safety information; • Making fraudulent refund claims; • Making fraudulent chargeback claims; • Making fraudulent No-Show claims; • Submitting fraudulent emergency documentation; • Harassment; • Threats; • Violence; • Unlawful discriminatory conduct; • Sexual misconduct; • Exploitation; • Soliciting off-platform payment to evade SitReady Fees or safeguards; • Requesting illegal activities; • Knowingly placing a Child or Sitter in an unsafe situation; • Fabricating or manipulating reviews; • Retaliating against a Sitter for making a legitimate report; or • Misusing private Sitter information. Parents must not attempt to circumvent SitReady's safety, payment, screening, reporting, or enforcement mechanisms.

-PLATFORM TRANSACTIONSParents must not intentionally move a Booking or payment off the SitReady Platform for the purpose of avoiding applicable SitReady Fees, screening requirements, payment safeguards, safety processes, or other Platform protections.Parents should use SitReady's designated payment and Booking processes whenever those functions are available.

By creating or confirming a Booking, the Parent represents that the Parent is legally authorized to arrange childcare for each Child included in that Booking.The Parent is responsible for ensuring that information concerning the Child, the requested care, emergency contacts, and authorized persons is accurate and appropriately provided.Parents should not use SitReady to arrange care for a Child where doing so would violate a court order, custody restriction, protective order, or other legal restriction applicable to the Parent or Child.

SitReady may investigate credible complaints or concerns involving: • Child safety; • Sitter safety; • Fraud; • Payment activity; • Screening; • Abuse; • Reliability; • Repeated No-Shows; • Chargeback activity; • Harassment; • Policy violations; or • Other conduct that may jeopardize Children, Sitters, Users, or the integrity of the Platform. Depending on the circumstances and Applicable Law, SitReady may: • Issue a warning; • Request additional information; • Require additional verification; • Restrict Platform features; • Pause or restrict Bookings where permitted; • Restrict certain Account functions; • Suspend an Account; or • Terminate access to the Platform. Emergency protective restrictions may be imposed while an investigation is pending and do not necessarily constitute a final determination concerning the underlying allegations.Where appropriate, SitReady may provide an appeal or review process.

Parents agree to reasonably cooperate with SitReady investigations involving legitimate safety, fraud, payment, Booking, or policy concerns.SitReady may request information or documentation reasonably necessary to evaluate a complaint or dispute.Parents must not knowingly provide false information, destroy relevant evidence, manipulate Platform records, or attempt to interfere with an investigation.

SitReady provides technology and marketplace functionality that enables Parents to discover, evaluate, communicate with, and arrange Bookings with independent Sitters.SitReady does not itself provide the childcare services performed during a Booking.Parents therefore remain responsible for selecting the Sitter they choose to engage and for providing the Sitter with appropriate Child and Booking information. SitReady's screening, verification, review, support, and safety features are intended to assist Platform operations and User decision-making and should not be interpreted as a guarantee of a Sitter's future conduct or performance.

This Agreement must be read together with the other applicable SitReady policies, including: • Terms of Service; • Privacy Policy & Child Data Practices; • Sitter User Agreement & Responsibilities; • Independent Contractor Agreement; • Payment, Fees, Refunds, Cancellations & No-Show Policy; • Background Check & Screening Policy; • Safety, Trust & Incident Reporting Policy; • Childcare Services Disclaimer & Limitation of Platform Role; • Community Guidelines; and • Acceptable Use Policy. Parents are responsible for complying with all policies applicable to their use of the Platform and their Bookings.

By creating or maintaining a Parent Account or confirming a Booking through SitReady, the Parent acknowledges that the Parent is responsible for: • Providing accurate information; • Having appropriate legal authority to arrange care; • Selecting the Sitter; • Providing material Child and care information; • Maintaining accurate emergency-contact information; • Providing a reasonably safe care environment; • Following Booking requirements; • Paying authorized amounts; • Following cancellation and No-Show procedures; • Reporting serious safety concerns; and • Complying with this Agreement and applicable SitReady policies.