Master Definitions

The policy governing prohibited uses of the Platform, including unlawful conduct, misuse of Accounts, circumvention of safeguards, harmful Content, fraud, harassment, unauthorized data collection, and interference with Platform operations.

A registered SitReady user profile through which an authorized User accesses the Platform. An Account may include profile information, identity information, payment settings, Background Check status, messages, Booking history, Reviews, Support records, and other information associated with the User.

The individual who creates, controls, or is legally responsible for an Account. A Parent Account Holder must be an adult with authority to arrange Childcare Services for the Child identified in a Booking.

Any federal, state, territorial, tribal, county, municipal, or other law, regulation, ordinance, rule, court order, licensing requirement, consumer-protection requirement, privacy requirement, tax rule, or legally binding governmental directive that applies to a User, Booking, Childcare Services, payment, screening process, or the Platform.

A consumer report, investigative consumer report, identity verification, criminal-record search, sex-offender registry search, driving-record search, credential verification, or other screening service requested through Checkr or another authorized provider, subject to the scope selected and Applicable Law.

A Platform indicator showing that a Sitter completed a designated screening process as of a stated date or status. A Background Check Badge is not a guarantee of identity, qualifications, fitness, trustworthiness, future conduct, or safety.

A childcare-services arrangement initiated, requested, accepted, scheduled, modified, or completed through the Platform between a Parent and a Sitter. A Booking may be immediate, same-day, scheduled, extended, or recurring.

The amount attributable to the Sitter's Childcare Services before or after specified adjustments, as clearly shown at checkout or in the Booking record. The applicable Policies should distinguish the Booking Amount from Service Fees, Platform Fees, taxes, tips, reimbursements, penalties, and other charges.

A Parent's or Sitter's termination of a Confirmed Booking before the scheduled end of the Childcare Services, including cancellation before the start time, early termination after services begin, or cancellation of one or more occurrences in a Recurring Booking.

The period between the time a Cancellation is recorded by the Platform and the scheduled Booking start time, used to determine refunds, Sitter compensation, fees, penalties, or other consequences under the applicable Cancellation & No-Show Policy.

A reversal, dispute, retrieval request, payment inquiry, or similar action initiated by a cardholder, bank, card network, payment provider, or other financial institution concerning a Platform payment.

Checkr, Inc., or any affiliated or successor screening provider used by SitReady to facilitate Background Checks. References to Checkr do not make Checkr an agent, employee, or guarantor of SitReady or any User.

A minor for whom a Parent seeks or arranges Childcare Services through the Platform. A Child is not intended to be a registered Platform User and must not independently create or control an Account.

Information supplied by a Parent about a Child, including name or nickname, date of birth or age, care instructions, routines, allergies, medications, diagnoses or accommodations voluntarily disclosed, behavioral or developmental needs, emergency contacts, authorized pickup persons, photographs, and other information reasonably related to childcare.

Babysitting, supervision, caregiving, transportation if expressly permitted, meal assistance, bedtime routines, homework assistance, or other services independently agreed upon by a Parent and Sitter in connection with a Booking. SitReady does not itself perform Childcare Services.

The standards governing respectful, safe, honest, and appropriate conduct between Users and within the SitReady community. 17. CONFIRMED BOOKINGA Booking that has satisfied the Platform's then-current acceptance and payment requirements and is displayed as confirmed to the Parent and Sitter.

Text, photographs, profile details, messages, ratings, Reviews, documents, videos, audio, graphics, records, or other material uploaded, transmitted, generated, displayed, or otherwise made available through the Platform.

Any complaint, controversy, claim, payment disagreement, safety complaint, contractual disagreement, or legal demand arising out of or relating to SitReady, the Platform, a User, a Booking, Childcare Services, a payment, screening, or any Policy in the package.

An unexpected, serious, and time-sensitive event that may justify immediate action or a request for an exception to standard Platform rules. Examples may include a significant illness or injury, accident, hospitalization, death in the immediate family, natural disaster, government evacuation, or other comparable circumstance, subject to review.

Reasonably appropriate official records supporting an Emergency-related request, which may include a physician or hospital note, accident or police report, death notice or funeral documentation, insurer or government record, evacuation order, or other credible documentation. Documentation must be submitted to SitReady Support when requested and may be redacted to remove information not reasonably necessary for review.

A discretionary adjustment to a Cancellation, Refund, Fee, payout, Suspension, or other Platform rule after SitReady reviews the circumstances and any requested Emergency Documentation. Submission of documentation does not guarantee approval.

Collectively, Service Fees, Platform Fees, payment-processing charges where disclosed, Background Check charges, taxes, penalties, reimbursement amounts, and any other charges authorized under the applicable Policy or checkout disclosure.

An event beyond the reasonable control of the affected party, such as severe weather, hurricane, flood, fire, epidemic, pandemic, declared public emergency, war, terrorism, civil unrest, labor disruption, widespread utility or telecommunications failure, payment-network outage, governmental action, or similar event that prevents or materially delays performance.

A Booking request intended for near-immediate or same-day childcare and governed by any special acceptance, Cancellation, payment, and Refund rules displayed by the Platform.

Copyrights, trademarks, service marks, trade names, logos, trade dress, patents, patent rights, database rights, trade secrets, rights of publicity, moral rights, and other proprietary rights recognized under Applicable Law.

-SHOWA failure by a Parent or Sitter to appear, make the Child available, or begin the agreed Childcare Services within the grace period stated in the applicable Cancellation & No-Show Policy, without an approved Cancellation or documented exception.

-PLATFORM TRANSACTIONA childcare arrangement, payment, solicitation, or continuation of services between Users that is intentionally moved outside SitReady to avoid Platform protections, records, or Fees, when prohibited by the applicable Policies.

An adult parent, legal guardian, foster parent, custodian, or other adult who represents that they possess legal authority to arrange Childcare Services for a Child. The term may also include an authorized household representative where expressly permitted by SitReady.

The separate agreement describing a Parent's duties, representations, safety responsibilities, disclosure obligations, payment obligations, and use of Sitters and Childcare Services.

A credit card, debit card, bank account, digital wallet, or other payment source accepted through the Platform or its payment processor.

SitReady's websites, mobile applications, web applications, software, communications systems, Booking tools, payment features, Support systems, and related services.

The amount deducted from or charged in connection with Sitter earnings for access to and use of the Platform, as disclosed before or in connection with a Booking.

Any document included in or incorporated into the SitReady Legal Policies & User Agreements, including later updates validly accepted or otherwise made effective under the Terms of Service and Applicable Law.

The policy describing how SitReady collects, uses, shares, retains, protects, and otherwise processes personal information.

Conduct barred by the Terms of Service, Acceptable Use Policy, Community Guidelines, Safety & Trust Policy, or Applicable Law, including abuse, neglect, harassment, discrimination, exploitation, fraud, identity misrepresentation, Fee circumvention, threats, unlawful activity, and misuse of data.

A set of childcare occurrences scheduled to repeat according to an agreed pattern. Each occurrence may be treated as a separate Booking for Cancellation, payment, Refund, incident, and recordkeeping purposes unless the Platform expressly states otherwise.

A return, credit, reversal, or adjustment of an amount previously charged. Refund eligibility, amount, timing, method, and allocation are governed by the applicable Policy, payment-provider rules, and Applicable Law.

A rating, written comment, recommendation, complaint, or other feedback submitted by a User regarding another User, a Booking, Childcare Services, or the Platform.

Any event involving suspected abuse, neglect, injury, missing Child, unsafe environment, impaired caregiving, unauthorized person, illegal conduct, serious property damage, threat, harassment, or other situation that could materially affect a Child's or User's safety.

A Booking requested for a future date or time that is not classified by the Platform as an Instant Booking.

The amount charged to a Parent for access to and use of the Platform in connection with a Booking, separate from the amount attributable to the Sitter's services unless expressly stated otherwise.

An adult independent childcare provider who creates a Sitter Account, offers Childcare Services through the Platform, and is not an employee, agent, partner, joint venturer, or representative of SitReady solely by reason of Platform use.

The separate agreement describing a Sitter's duties, representations, conduct, screening, safety responsibilities, payment terms, and use of the Platform.

Stripe, Inc., its affiliates, or another payment-services provider used by SitReady to facilitate payments, connected accounts, payouts, identity or tax collection, and related financial services.

A payment account established for a Sitter or other payee through Stripe Connect and governed by the applicable Stripe connected-account terms and onboarding requirements.

SitReady's designated customer-support function and approved channels for questions, complaints, document submission, Refund requests, safety reports, accessibility requests, and appeals.

A temporary restriction on some or all Account or Platform functionality while SitReady investigates, addresses risk, enforces a Policy, responds to legal process, or protects Users or the Platform.

The permanent or indefinite closure, deactivation, or removal of an Account or the end of a User's right to access or use the Platform.

-PARTY SERVICEA product or service operated by a party other than SitReady, including Stripe, Checkr, identity-verification providers, cloud-hosting services, analytics providers, mapping services, communications vendors, app stores, and governmental or public-record sources.

Any person who accesses or uses the Platform, including a Parent, Sitter, prospective user, visitor, or authorized representative. A Child is not a User merely because Child Information is included in a Parent's Account or Booking.

Content submitted, transmitted, posted, or otherwise provided by a User, including profile photographs, biographies, credentials, messages, Reviews, incident reports, and Support submissions.

A limited Platform status indicating completion of a stated verification or screening step. Verified status is not a warranty, endorsement, certification of professional competence, or guarantee of future conduct. CONSISTENT USE OF DEFINITIONSThe capitalized terms defined above should be used consistently throughout the SitReady Terms of Service, Privacy Policy, Parent Agreement, Sitter Agreement, Independent Contractor Agreement, Payment and Cancellation Policy, Background Check & Screening Policy, Safety & Trust Policy, and Childcare Services Disclaimer. Where a later Policy uses a specialized term not defined here, that Policy should expressly define the term and identify whether its definition is intended to apply only to that Policy or throughout the SitReady legal package.